> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peopledatalabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Example Job Posting Record

> 📘 Job Posting Data is currently in Beta
>
> Please keep in mind that as an Beta product, the schema and field definitions may continue to evolve over the coming months.

<br />

```json JSON
{
  "id": "ARasmflDTd4",
  "first_seen": "2026-02-07",
  "deactivated_date": "2026-03-05",
  "last_verified": "2026-03-05",
  "title": "customer support specialist",
  "title_raw": "Customer Support Specialist",
  "title_class": "services",
  "title_role": "support",
  "title_sub_role": "customer_support",
  "title_levels": [],
  "company_id": "tnHcNHbCv8MKeLh92946LAkX6PKg",
  "company_name": "people data labs",
  "company_display_name": "People Data Labs",
  "company_website": "peopledatalabs.com",
  "company_linkedin_url": "linkedin.com/company/peopledatalabs",
  "locations": [],
  "description_raw": "<div> <div> <div> <h2>Location</h2> <p>Remote</p> </div> <div> <h2>Employment Type</h2> <p>Full time</p> </div> <div> <h2>Location Type</h2> <p>Remote</p> </div> <div> <h2>Department</h2> <p>Revenue</p> </div> </div> <div> <div tabindex=\"0\" role=\"tabpanel\" aria-labelledby=\"job-overview\" id=\"overview\"> <div> <p>People Data Labs (PDL) is <em><strong>the provider</strong></em> of people and company data. We do the heavy lifting of data collection and standardization so our customers can focus on building and scaling innovative, compliant data solutions. Our sole focus is on building the best data available by integrating thousands of compliantly sourced datasets into a single, developer-friendly source of truth. Leading companies across the world use PDL\u2019s workforce data to enrich recruiting platforms, power AI models, create custom audiences, and more.</p> <p>For this role, we\u2019re looking for someone excited to help solve customer problems, both big and small, providing support through our various channels (email, Slack, and Zoom). A typical day might consist of working tickets in Zendesk, jumping on a call to support a customer, helping out teammates, and participating in the general mix of chaos, fun, and execution that defines PDL.</p> <p>This role is the first of its kind at PDL, and an ideal candidate will be comfortable \u201cbuilding the plane while they\u2019re flying it.\u201d This role is also not for someone with only general IT support experience. Demonstrable customer-facing experience supporting a data product, a technical product, or one with a significant API component will be key for any candidate to be successful from day one.</p> <p>Our Technical Services team delivers exceptional experiences to our customers because they truly are the best in the biz. If you love data, get energized working with customers, and aren\u2019t afraid to tell your teammates and customers alike when they aren\u2019t on the right track, this might just be the role for you.</p> <p></p> <p><strong>The Opportunity</strong></p> <ul> <li><p>Act as first line support for customer issues and questions, escalating to our Solutions Engineers when appropriate</p></li> <li> <p>Own our customer support tools, docs, and processes, finding new ways to make your and your teammates' jobs easier with automation and AI</p> <p></p> </li> </ul> <p><strong>Roles &amp; Responsibilities</strong></p> <ul> <li><p>Provide end-to-end support for PDL\u2019s \u201cself-service\u201d customers, often consisting of simple inquiries, billing questions, and account administration</p></li> <li><p>Act as first line triage and support for PDL\u2019s \u201cEnterprise\u201d customers, often consisting of support with SQL queries, API troubleshooting, and investigating data issues</p></li> <li><p>Own our Zendesk instance and help us find new, innovative ways to provide faster support</p></li> <li><p>Provide feedback to our Product team to ensure issues flagged by customers end up on their radar</p></li> <li> <p>Ensure our support documentation stays up to date, helping our customers solve issues independently as often as possible</p> <p></p> </li> </ul> <p><strong>Required Skills &amp; Experience</strong></p> <ul> <li><p>2-3 years of customer-facing technical support experience</p></li> <li><p>Working knowledge of SQL, with the ability to read and write queries, and support customer troubleshooting</p></li> <li><p>Experience managing most daily work in Zendesk (or a similar ticketing system), using judgment to determine what your priorities each day should be</p></li> <li><p>A bias for speed, and awareness that fast support resolution is critical to our customers\u2019 success</p></li> </ul> <p></p> <p>This role has the potential to expand over time as you become more experienced supporting customers using data.</p> <p></p> <p><strong>Nice to haves</strong></p> <ul><li><p>A desire to further your technical knowledge and skills</p></li></ul> <p></p> <p><strong>New technical skills you may learn on the job</strong></p> <ul> <li><p>Python (or other scripting languages)</p></li> <li><p>Technologies like Redshift, Azure, MongoDB, etc.</p></li> <li><p>Writing complex queries</p></li> <li><p>Logfile exploration tooling (i.e. Kibana, Periscope, Graylog, etc.)</p></li> <li><p>All things data!</p></li> </ul> <p></p> <p><strong>Benefits</strong></p> <p>Great people make great teams. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.</p> <ul> <li><p>Stock</p></li> <li><p>Competitive Salaries</p></li> <li><p>Unlimited paid time off</p></li> <li><p>Medical, dental, &amp; vision insurance</p></li> <li><p>Health, fitness, and office stipends</p></li> <li><p>The permanent ability to work wherever and however you want</p></li> </ul> <p></p> <p>Comp: $120K - $130K</p> <p></p> <p><em>People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</em></p> <p><em>Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</em></p> <p></p> <p><strong>Personal Privacy Policy for California Residents</strong></p> <p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf\"><u>https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf</u></a></p> </div> <a href=\"#\"></a> </div> </div> </div>",
  "description": "## Location\n\nRemote\n\n## Employment Type\n\nFull time\n\n## Location Type\n\nRemote\n\n## Department\n\nRevenue\n\nPeople Data Labs (PDL) is _**the provider**_ of people and company data. We do\nthe heavy lifting of data collection and standardization so our customers can\nfocus on building and scaling innovative, compliant data solutions. Our sole\nfocus is on building the best data available by integrating thousands of\ncompliantly sourced datasets into a single, developer-friendly source of\ntruth. Leading companies across the world use PDL\u2019s workforce data to enrich\nrecruiting platforms, power AI models, create custom audiences, and more.\n\nFor this role, we\u2019re looking for someone excited to help solve customer\nproblems, both big and small, providing support through our various channels\n(email, Slack, and Zoom). A typical day might consist of working tickets in\nZendesk, jumping on a call to support a customer, helping out teammates, and\nparticipating in the general mix of chaos, fun, and execution that defines\nPDL.\n\nThis role is the first of its kind at PDL, and an ideal candidate will be\ncomfortable \u201cbuilding the plane while they\u2019re flying it.\u201d This role is also\nnot for someone with only general IT support experience. Demonstrable\ncustomer-facing experience supporting a data product, a technical product, or\none with a significant API component will be key for any candidate to be\nsuccessful from day one.\n\nOur Technical Services team delivers exceptional experiences to our customers\nbecause they truly are the best in the biz. If you love data, get energized\nworking with customers, and aren\u2019t afraid to tell your teammates and customers\nalike when they aren\u2019t on the right track, this might just be the role for\nyou.\n\n**The Opportunity**\n\n  * Act as first line support for customer issues and questions, escalating to our Solutions Engineers when appropriate\n\n  * Own our customer support tools, docs, and processes, finding new ways to make your and your teammates' jobs easier with automation and AI\n\n**Roles & Responsibilities**\n\n  * Provide end-to-end support for PDL\u2019s \u201cself-service\u201d customers, often consisting of simple inquiries, billing questions, and account administration\n\n  * Act as first line triage and support for PDL\u2019s \u201cEnterprise\u201d customers, often consisting of support with SQL queries, API troubleshooting, and investigating data issues\n\n  * Own our Zendesk instance and help us find new, innovative ways to provide faster support\n\n  * Provide feedback to our Product team to ensure issues flagged by customers end up on their radar\n\n  * Ensure our support documentation stays up to date, helping our customers solve issues independently as often as possible\n\n**Required Skills & Experience**\n\n  * 2-3 years of customer-facing technical support experience\n\n  * Working knowledge of SQL, with the ability to read and write queries, and support customer troubleshooting\n\n  * Experience managing most daily work in Zendesk (or a similar ticketing system), using judgment to determine what your priorities each day should be\n\n  * A bias for speed, and awareness that fast support resolution is critical to our customers\u2019 success\n\nThis role has the potential to expand over time as you become more experienced\nsupporting customers using data.\n\n**Nice to haves**\n\n  * A desire to further your technical knowledge and skills\n\n**New technical skills you may learn on the job**\n\n  * Python (or other scripting languages)\n\n  * Technologies like Redshift, Azure, MongoDB, etc.\n\n  * Writing complex queries\n\n  * Logfile exploration tooling (i.e. Kibana, Periscope, Graylog, etc.)\n\n  * All things data!\n\n**Benefits**\n\nGreat people make great teams. We believe in building highly functional,\nenergetic, and engaging teams to serve our customers. People, Customers,\nShareholders, in that order, sets us up for success and delivering on our\npromises.\n\n  * Stock\n\n  * Competitive Salaries\n\n  * Unlimited paid time off\n\n  * Medical, dental, & vision insurance\n\n  * Health, fitness, and office stipends\n\n  * The permanent ability to work wherever and however you want\n\nComp: $120K - $130K\n\n_People Data Labs does not discriminate on the basis of race, sex, color,\nreligion, age, national origin, marital status, disability, veteran status,\ngenetic information, sexual orientation, gender identity or any other reason\nprohibited by law in provision of employment opportunities and benefits._\n\n_Qualified Applicants with arrest or conviction records will be considered for\nEmployment in accordance with the Los Angeles County Fair Chance Ordinance for\nEmployers and the California Fair Chance Act._\n\n**Personal Privacy Policy for California Residents**\n\n[_https://www.peopledatalabs.com/pdf/privacy-policy-and-\nnotice.pdf_](https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf)\n\n",
  "inferred_skills": [
    {
      "name": "automation"
    },
    {
      "name": "customer support"
    },
    {
      "name": "data analysis"
    },
    {
      "name": "problem solving"
    },
    {
      "name": "technical support"
    },
    {
      "name": "zendesk"
    }
  ],
  "remote_work_policy": "Remote",
  "salary_min": 120000.0,
  "salary_max": 130000.0,
  "salary_period": "annual",
  "salary_currency": "usd",
  "posting_url": "https://jobs.ashbyhq.com/people-data-labs/f34883b7-ebe1-4f21-a530-c58d65f55bb1"
}
```

<br />