> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peopledatalabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach the PDL support team and what to include in your request.

If the Support center and the assistant don't answer your question, contact the PDL support team.

## Check API status first

If requests are failing across endpoints, check [status.peopledatalabs.com](https://status.peopledatalabs.com/) for active incidents and maintenance windows.

## Ways to contact support

* **Email:** Send your question to [support@peopledatalabs.com](mailto:support@peopledatalabs.com).
* **Support ticket:** [Submit a request](https://support.peopledatalabs.com/hc/en-us/requests/new), or click **Resources** > **Support** in the API Dashboard.
* **Enterprise customers:** Contact your Customer Success Manager, or email support.

## What to include

Include these details so the team can respond without follow-up questions:

* The email address on your PDL account
* The API endpoint and request parameters you used
* The HTTP status code and full response body
* The approximate time of the request, including the time zone
* For integrations, the platform name (for example, Salesforce or Clay)

> [!WARNING]
>
> Never include your API key in a support request. If you shared your key by mistake, [roll it](https://docs.peopledatalabs.com/support/account/manage-api-keys.md#roll-a-key).


## Related topics

- [Support](https://docs.peopledatalabs.com/support/index.md)
- [Data License Ingestion](https://docs.peopledatalabs.com/docs/data-license-ingestion.md)
- [FAQs - Company Enrichment API](https://docs.peopledatalabs.com/docs/faqs-company-enrichment-api.md)
- [FAQs - Company Search API](https://docs.peopledatalabs.com/docs/faqs-company-search-api.md)
- [FAQs - Job Posting Search API](https://docs.peopledatalabs.com/docs/faqs-job-posting-search-api.md)