Check API status first
If requests are failing across endpoints, check status.peopledatalabs.com for active incidents and maintenance windows.Ways to contact support
- Email: Send your question to support@peopledatalabs.com.
- Support ticket: Submit a request, or click Resources > Support in the API Dashboard.
- Enterprise customers: Contact your Customer Success Manager, or email support.
What to include
Include these details so the team can respond without follow-up questions:- The email address on your PDL account
- The API endpoint and request parameters you used
- The HTTP status code and full response body
- The approximate time of the request, including the time zone
- For integrations, the platform name (for example, Salesforce or Clay)