Job Posting Data is currently in BetaPlease keep in mind that as an Beta product, the schema and field definitions may continue to evolve over the coming months.
JSON
{
"id": "MTk0ZjlkMDEzMGQ2ZmQ2Zjcw",
"first_seen": "2026-06-25",
"deactivated_date": null,
"last_verified": "2026-07-14",
"title": "customer success manager - i",
"title_raw": "Customer Success Manager - I",
"title_class": "services",
"title_role": "support",
"title_sub_role": "customer_success",
"title_levels": [
"manager"
],
"company_id": "tnHcNHbCv8MKeLh92946LAkX6PKg",
"company_name": "people data labs",
"company_display_name": "People Data Labs",
"company_website": "peopledatalabs.com",
"company_linkedin_url": "linkedin.com/company/peopledatalabs",
"company_industry": "computer software",
"company_industry_v2": "software development",
"locations": [],
"description_raw": "<div><p>\n People Data Labs (PDL) is\n <em>\n<strong>\n the provider\n </strong>\n</em>\n of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient, playing a central role in helping our customers realize the value of our data products.\n <br/>\n<br/>\n We are looking for individuals who can balance extreme ownership with a \u201cone-team, one-dream\u201d mindset. Our customers are trying to solve complex problems, and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.\n <br/>\n<br/>\n We\u2019re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging, and renewing customers - Customer Success does it all here, and we\u2019re building a team of CSMs that our customers can depend on for just about anything.\n <strong>\n This role is intended for early-career CSMs, ideally with 1-2 years of experience.\n </strong>\n</p>\n<p>\n</p>\n<p>\n<strong>\n Roles & Responsibilities\n </strong>\n</p>\n<ul>\n<li>\n<p>\n Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes\n </p>\n</li>\n<li>\n<p>\n Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal\n </p>\n</li>\n<li>\n<p>\n Negotiate and close customer contract renewals\n </p>\n</li>\n<li>\n<p>\n Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible\n </p>\n</li>\n<li>\n<p>\n Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion\n </p>\n</li>\n<li>\n<p>\n Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data\n </p>\n</li>\n<li>\n<p>\n Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes\n </p>\n</li>\n</ul>\n<p>\n</p>\n<p>\n<strong>\n What We\u2019re Looking For\n </strong>\n</p>\n<ul>\n<li>\n<p>\n You are excited to be at a startup\n </p>\n</li>\n<li>\n<p>\n You see yourself as the CEO of your book of business\n </p>\n</li>\n<li>\n<p>\n You immerse yourself in the customer\u2019s world\n </p>\n</li>\n<li>\n<p>\n You are interested in how people use data to innovate\n </p>\n</li>\n<li>\n<p>\n You leverage a consultative approach with your customers\n </p>\n</li>\n<li>\n<p>\n You are an excellent storyteller\n </p>\n</li>\n<li>\n<p>\n You\u2019ve directly negotiated and closed renewals\n </p>\n</li>\n<li>\n<p>\n You\u2019ve supported a technical product or an API product\n </p>\n</li>\n<li>\n<p>\n You\u2019ve been a CSM for 1-2+ years\n </p>\n</li>\n</ul>\n<p>\n</p>\n<p>\n<strong>\n Benefits\n </strong>\n</p>\n<ul>\n<li>\n<p>\n Stock options\n </p>\n</li>\n<li>\n<p>\n Competitive salaries\n </p>\n</li>\n<li>\n<p>\n Unlimited paid time off\n </p>\n</li>\n<li>\n<p>\n Medical, dental, & vision insurance\n </p>\n</li>\n<li>\n<p>\n Health, fitness, and office stipends\n </p>\n</li>\n<li>\n<p>\n The permanent ability to work wherever and however you want\n </p>\n</li>\n</ul>\n<p>\n<br/>\n Compensation: $100K Base / $25K Commission / $125K OTE\n</p>\n<p>\n</p>\n<p>\n<strong>\n Why People Data Labs?\n </strong>\n</p>\n<p>\n Great People make great teams. It is as simple and elegant as that. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.\n <br/>\n<br/>\n If all of that sounds good to you, we can\u2019t wait to hear from you and build something amazing together!\n <br/>\n<br/>\n Check out our latest company kickoff video to get a taste of our company culture:\n <br/>\n<br/>\n</p>\n<div>\n<div>\n\n</div>\n</div>\n<p>\n<strong>\n<br/>\n Additional Info\n </strong>\n</p>\n<p>\n Both Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.\n</p>\n<p>\n</p>\n<p>\n<em>\n People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.\n </em>\n<br/>\n<br/>\n<em>\n Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n </em>\n<br/>\n<br/>\n<strong>\n Personal Privacy Policy For California Residents\n <br/>\n</strong>\n https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf\n</p>\n</div>",
"description": "People Data Labs (PDL) is _**the provider** _ of people and company data. We\ndo the heavy lifting of data collection and standardization, so our customers\ncan focus on building and scaling innovative, compliant data solutions. Our\nCSM team is a key ingredient, playing a central role in helping our customers\nrealize the value of our data products. \n \nWe are looking for individuals who can balance extreme ownership with a \u201cone-\nteam, one-dream\u201d mindset. Our customers are trying to solve complex problems,\nand we only help them achieve their goals as a team. Experience with a more\ntechnical product or one with a significant API component will give you a leg\nup. \n \nWe\u2019re particularly interested in CSM candidates with varied backgrounds and\nbroad skill sets. Onboarding, engaging, and renewing customers - Customer\nSuccess does it all here, and we\u2019re building a team of CSMs that our customers\ncan depend on for just about anything. **This role is intended for early-\ncareer CSMs, ideally with 1-2 years of experience.**\n\n**Roles & Responsibilities **\n\n * Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes \n\n * Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal \n\n * Negotiate and close customer contract renewals \n\n * Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible \n\n * Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion \n\n * Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data \n\n * Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes \n\n**What We\u2019re Looking For**\n\n * You are excited to be at a startup \n\n * You see yourself as the CEO of your book of business \n\n * You immerse yourself in the customer\u2019s world \n\n * You are interested in how people use data to innovate \n\n * You leverage a consultative approach with your customers \n\n * You are an excellent storyteller \n\n * You\u2019ve directly negotiated and closed renewals \n\n * You\u2019ve supported a technical product or an API product \n\n * You\u2019ve been a CSM for 1-2+ years \n\n**Benefits**\n\n * Stock options \n\n * Competitive salaries \n\n * Unlimited paid time off \n\n * Medical, dental, & vision insurance \n\n * Health, fitness, and office stipends \n\n * The permanent ability to work wherever and however you want \n\n \nCompensation: $100K Base / $25K Commission / $125K OTE\n\n**Why People Data Labs?**\n\nGreat People make great teams. It is as simple and elegant as that. We believe\nin building highly functional, energetic, and engaging teams to serve our\ncustomers. People, Customers, Shareholders, in that order, sets us up for\nsuccess and delivering on our promises. \n \nIf all of that sounds good to you, we can\u2019t wait to hear from you and build\nsomething amazing together! \n \nCheck out our latest company kickoff video to get a taste of our company\nculture: \n \n\n** \nAdditional Info **\n\nBoth Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe,\nTwilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom,\nNeuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-\ntier engineering-focused VC firms have vested their trust in us delivering on\nthat promise.\n\n_People Data Labs does not discriminate on the basis of race, sex, color,\nreligion, age, national origin, marital status, disability, veteran status,\ngenetic information, sexual orientation, gender identity or any other reason\nprohibited by law in provision of employment opportunities and benefits._ \n \n_Qualified Applicants with arrest or conviction records will be considered for\nEmployment in accordance with the Los Angeles County Fair Chance Ordinance for\nEmployers and the California Fair Chance Act._ \n \n**Personal Privacy Policy For California Residents \n** https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf\n\n",
"inferred_skills": [
{
"name": "asana"
},
{
"name": "customer experience"
},
{
"name": "customer success"
},
{
"name": "data collection"
},
{
"name": "stripe"
}
],
"remote_work_policy": "remote",
"salary_min": 100000.0,
"salary_max": 125000.0,
"salary_period": "annual",
"salary_currency": "usd",
"posting_url": "https://jobs.ashbyhq.com/people-data-labs/667892a2-74c0-4390-b282-c2d06f35c1b5"
}