Support Resources

People Data Labs offers the following support resources and channels.

Plans and Support

Support Resources

Free Plan

Professional Plan

Enterprise Plan

System Status Notifications

Yes

Yes

Yes

Documentation and Tutorials

Yes

Yes

Yes

Community Feedback Forum

Yes

Yes

Yes

Email Support

Yes

Enhanced Response Times

Enhanced Response Times

Dedicated Customer Success

Customer Success Manager

Support Resources

System Status Notifications
The People Data labs status page contains information on current production status and will be updated during an outage. After an outage, a root-cause analysis is performed and made available via the page.

Documentation and Tutorials
People Data Labs offers extensive documentation and on demand tutorials to implement our data at scale.

Community Feedback Forum
The People Data Labs public feedback forum offers community-based support to all users.

Email Support
Email support is available for all People Data Labs plans. If you’re experiencing problems, have questions, or want to report a bug, you can contact us via email and our team will get back to you. Enhanced email response times are offered to Professional and Enterprise plans.

Dedicated Customer Success
Proactive customer success is available for People Data Labs Enterprise plans through a dedicated customer success manager.


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