Support Details

Support resources and channels that we offer

Tiers and Support

Support DetailsFreeProfessionalEnterprise
System Status NotificationsYesYesYes
Documentation and TutorialsYesYesYes
Community Feedback ForumYesYesYes
Email SupportYesEnhanced Response TimesEnhanced Response Times
Dedicated Customer SuccessCustomer Success Manager

Support Resources

System Status Notifications

The People Data Labs Status Page contains information on current production statuses, which we'll update during an outage. After an outage, we then perform a root-cause analysis and make this available on the page.

Documentation and Tutorials

We offer extensive documentation and on-demand tutorials that demonstrate how to implement our data at scale.

Community Feedback Forum

Our public feedback forum offers community-based support to all users.

Email Support

We provide email support for all our plans. If you’re experiencing problems, have questions or want to report a bug, you can contact us through email and our team will get back to you shortly. We further offer enhanced email response times for our Professional and Enterprise Plans.

Dedicated Customer Success

We provide proactive customer success services for our Enterprise Plans through a dedicated customer success manager.