Support Details
Support resources and channels that we offer
Tiers and Support
| Support Details | Free | Professional | Enterprise |
|---|---|---|---|
| System Status Notifications | Yes | Yes | Yes |
| Documentation and Tutorials | Yes | Yes | Yes |
| Community Feedback Forum | Yes | Yes | Yes |
| Email Support | Yes | Enhanced Response Times | Enhanced Response Times |
| Dedicated Customer Success | Customer Success Manager |
Support Resources
System Status Notifications
The People Data Labs Status Page contains information on current production statuses, which we'll update during an outage. After an outage, we then perform a root-cause analysis and make this available on the page.
Documentation and Tutorials
We offer extensive documentation and on-demand tutorials that demonstrate how to implement our data at scale.
Community Feedback Forum
Our public feedback forum offers community-based support to all users.
Email Support
We provide email support for all our plans. If you’re experiencing problems, have questions or want to report a bug, you can contact us through email and our team will get back to you shortly. We further offer enhanced email response times for our Professional and Enterprise Plans.
Dedicated Customer Success
We provide proactive customer success services for our Enterprise Plans through a dedicated customer success manager.
Updated 5 months ago