Support Details

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Tiers and Support

Support Details	Free	Professional	Enterprise
System Status Notifications	Yes	Yes	Yes
Documentation and Tutorials	Yes	Yes	Yes
Community Feedback Forum	Yes	Yes	Yes
Email Support	Yes	Enhanced Response Times	Enhanced Response Times
Dedicated Customer Success			Customer Success Manager

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Support Resources

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System Status Notifications

The People Data Labs Status Page contains information on current production statuses, which we’ll update during an outage. After an outage, we then perform a root-cause analysis and make this available on the page.

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Documentation and Tutorials

We offer extensive documentation and on-demand tutorials that demonstrate how to implement our data at scale.

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Community Feedback Forum

Our public feedback forum offers community-based support to all users.

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Email Support

We provide email support for all our plans. If you’re experiencing problems, have questions or want to report a bug, you can contact us through email and our team will get back to you shortly. We further offer enhanced email response times for our Professional and Enterprise Plans.

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Dedicated Customer Success

We provide proactive customer success services for our Enterprise Plans through a dedicated customer success manager.